Gogorumy's Privacy Policy — Your data, your control

1 Introduction & Scope

As the operator of gogorumy.net, protecting your personal data is our highest priority. This Privacy Policy explains what information is collected when you use the gogorumy website and mobile platform, how it is used, and what rights you have.

This Privacy Policy applies to all gogorumy services and platforms. It is in effect whenever you visit our website, open an account, or use our services.

Our Privacy Policy is written in plain language so every user can understand it easily. Rather than complex legal jargon, we want to be straightforward about what gogorumy does — and does not do — with your data.

2 What Data Is Collected?

Gogorumy collects only the information strictly necessary to provide its services. Collecting unnecessary data goes against our principles.

Information collected at registration:

• Full name and date of birth (for age verification)
• Email Address & Phone Number
• Address & Country
• Login credentials (username and password — stored in encrypted form)

Information collected during KYC verification:

• National ID or passport details
• Bank or payment account details (for transaction verification purposes only)
• Proof of address document

Automatically collected data:

• IP Address & Device Information
• Browser Type & Operating System
• Platform Usage History & Gaming Activity
• Cookies & Session Data

3 How Is Your Data Used?

Gogorumy uses your information only for specific purposes. The full list is provided below:

4 How long is your data retained?

Gogorumy retains your data only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal requirements.

• Active account: All data is retained for as long as the account remains active.
• After account closure: Transaction and KYC data is retained for up to 5 years (as required by law).
• Marketing Information: Deleted immediately upon withdrawal of consent.
• Cookie Data: Between 30 days and 2 years, depending on the type of cookie.
• Inactive Accounts: A notification is sent before data is deleted after 3 years of inactivity.

5 Who Is Your Data Shared With?

Gogorumy never sells your data to third parties. However, in limited circumstances, it may be shared with trusted partners:

• Payment Processors: Only the minimum information necessary to complete a transaction.
• Technology Partners: Service providers that support platform operations — bound by strict confidentiality agreements.
• Law enforcement: Only when required by a legal order and mandatory by law.
• Game Providers: Limited session data to support the gaming experience — no personally identifiable information.

6 Cookies & Tracking Technologies

Gogorumy uses cookies on its website to enhance your experience and ensure platform security. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security — these cannot be turned off.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Anonymous usage statistics collected for platform improvement.
• Security Cookies: To detect fraud and prevent unauthorized access.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

7 Data Security Measures

Gogorumy uses industry-leading technology and practices to protect your data. Our security is multi-layered — if one layer is compromised, the others continue to keep you protected.

• SSL-256-bit Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Automated fraud detection: Unusual activity is detected and blocked immediately.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Firewall & DDoS Protection: Advanced server-level protection.
• Staff Training: All staff receive regular training on data protection.

8 Your Data Rights

As a gogorumy user, you have several important rights over your own data. To exercise any of these rights, please contact our support team.

9 Protection of Minors' Data

Gogorumy is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the point of registration.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• Parents may request the deletion of their minor child's data at any time.

10 Privacy Policy Updates

Gogorumy may update this Privacy Policy when needed. For significant changes, we will:

• We will notify you in advance via email or platform notification.
• We will update the "Last Updated" date at the top of this page.
• Re-consent may be required for significant changes to this policy.

We recommend checking this page regularly to stay informed of any updates.

11 Contact & Complaints

For any privacy-related questions or concerns, please get in touch with us:

• Live Chat: 24/7 Bangla support — accessible from any page on the platform.
• Email: [email protected]
• General Support: [email protected]